Purchases, Delivery and Refunds

2Z Inc. supplies the Free2Z services and platform access identified in its offers. Review what you are buying, the price, and the access period or usage charges before confirming. If an offer is made by an independent seller, it must identify that seller.

What you receive

2Z credits pay for platform use. A paid membership supplies the offered member content and access for the purchased period. Cancelling renewal stops future renewal charges; it does not by itself cancel access already purchased. Livestream and application offers must supply the service described to you.

Subscriptions, memberships, and gifts of 2Z credits stay within Free2Z and do not create USD creator earnings. Qualifying creator compensation is covered by a separate creator agreement.

Payment and delivery

Only the payment methods shown and enabled at checkout are offered. Review the complete order and payment instructions before sending or confirming payment. A payment receipt and completed delivery are different: a payment may still be confirming or awaiting resolution before credits or access are supplied.

Keep the original order reference. If a charge is mistaken, access is missing, or credits have not arrived, contact help@free2z.com. We must resolve delivery or any required refund; an unresolved payment does not cancel your rights.

Refund requests

Delivered or unused credits are ordinarily nonrefundable, except where applicable law, company error, or non-delivery requires a remedy. Mandatory refund, cancellation, consumer-protection, and unclaimed-property rights remain protected, including applicable small-balance refunds.

Refund requests are reviewed manually. For discretionary requests, our best-effort target is 60 calendar days after complete information is received. Earlier legal or payment-processor deadlines take precedence. The target does not waive mandatory refunds or cancel a claim, and it does not change the payment due date for creator earnings.